Got my first imports today and got the wrong movie - High-Def Digest Forums
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Old 12-24-2007, 11:28 PM
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Unhappy Got my first imports today and got the wrong movie

I ordered Underworld and Fantastic Four on HD DVD and i paid for fast shipping.
Xploited Cinema sent me Underworld (yay) and Fantastic Four: ROT Silver Suffer (ugh).
They mixed up the FF movies.

Are they good on returns?
Even on the paper that came with it shows the first movie.
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Old 12-24-2007, 11:34 PM
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Sounds like a simple mistake.

Just email Tony and I'm sure he'll fix it quickly. He's a good guy.
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Old 12-24-2007, 11:48 PM
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Yeah, their customer service is second to none, and Tony is an absolutely awesome guy.
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Old 12-25-2007, 12:36 AM
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I 2nd that about Tony..Good guy!!
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Old 12-25-2007, 12:39 AM
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Happened to me a few weeks back, Tony shipped out the proper disc along with a prepaid envelope to put the wrong disc in and ship back. Got the proper disc within a couple days of shooting the complaint his way via email. Love the xploited.
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Old 12-28-2007, 11:03 PM
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I can't express my love for Xploited enough. The FedEx shipping option is a dream come true as well for someone like me, living in the UK. I might pay extra, but I know I'll have my discs in three days instead of the usual week,(or two weeks exactly for my German Resident Evil:Apocalypse HD DVD from Movietyme).
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Old 12-28-2007, 11:30 PM
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Quote:
Originally Posted by Sky_Captain View Post
I can't express my love for Xploited enough. The FedEx shipping option is a dream come true as well for someone like me, living in the UK. I might pay extra, but I know I'll have my discs in three days instead of the usual week,(or two weeks exactly for my German Resident Evil:Apocalypse HD DVD from Movietyme).
Yes, once I tried the FedEx shipping option at Xploited there's no way to go back to their normal shipping option It seems once the shipment goes out it usually arrives to my door in about 1.5 days! The tracking info is amazingly real-time as well and there are frequent updates.

FedEx doesn't leave the package at a downstairs mail-locker by default if nobody's home (quite often the case) so I usually have to call them in advance to request them to leave it there, but that's a minor thing in comparison to their great speed.
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Old 12-29-2007, 12:53 PM
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Dont bring you down. Tony will fix it up for you.
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Old 12-29-2007, 11:33 PM
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Sweet, i got the right movie today and a package to mail back the other one
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