A35 Problem - High-Def Digest Forums
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  #1  
Old 01-30-2008, 09:07 AM
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Default A35 Problem

My a35 can not play some hd-dvd movies such as matrix and scorpion king. For example, my a35 will stop playing the matrix movie and then display error code 408bc504 after chapter 18, chapter 19 .... last chapter. my a35 firmware is 1.3/1.1.

I have tried to unplugged all electrical cables and then re-connected them and try it again, but it still does not work.

Please advise how to solve the problem......
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  #2  
Old 01-30-2008, 04:58 PM
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wait so you do have 1.3 firmware installed? if yuo do, bring it back! should not be doing it!
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Old 01-30-2008, 05:03 PM
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Quote:
Originally Posted by cmsjkung View Post
My a35 can not play some hd-dvd movies such as matrix and scorpion king. For example, my a35 will stop playing the matrix movie and then display error code 408bc504 after chapter 18, chapter 19 .... last chapter. my a35 firmware is 1.3/1.1.

I have tried to unplugged all electrical cables and then re-connected them and try it again, but it still does not work.

Please advise how to solve the problem......

I got an similar error code on mine during Smokin' Aces 3x in the same chapter on the disc (Chapt 15 I believe). I ended up skipping the chapter which was only a couple of minutes long and it worked fine for the rest of the disc and for all discs since. I figured it might be something with the disc itself. I can't recall if this was before or after I loaded up the latest firmware update. Good luck and keep us informed if you find anything out on this.
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Old 01-30-2008, 10:04 PM
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I can not bring it back to shop since It was ordered on web and it is too far for me to bring it back myself......

Do you think it is the hardware problem or it is just the software bug........

But I think A35 does not use a very good hd-dvd disc reader

Even a very cheap dvd player can play very bad dvd disc now without that much problem...........
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Old 01-31-2008, 01:41 AM
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My a2 has never doen this! scares me to think about buying an hd-a35... What is the condition of the disks? MAtrix ??? any scratches? never heard of any problems with scorpian king! thsi is what I would do , go to best buy , bring the disk,,go put it on an a-3 and go to where it freezes on you,,,if it plays then it's your a35, send it in for repair(i know that will suck!) but if it still does it in teh store on an a3/30 then it's the disk... But you'll know either way...Just my opinion..
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Old 01-31-2008, 03:38 AM
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My HD-DVD matrix disc is brand new with no scratch, but I think if it has some scratches on the disc, my A35 will not stop playing any chapter after chapter 18, chapter 19, chapter 20 ..... last chapter........

For example, if you have a dvd disc with some scratches. even the very chapter dvd player will not playing the disc like A35 -> stop playing anywhere after chapter 18 (matrix hd-dvd)
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Old 01-31-2008, 11:12 AM
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Also I found it is not possible to use the resume movie button, since most of the HD-DVD got ADV content, so this button will be disabled for most of HD-DVD.......... No Good....
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Old 01-31-2008, 09:05 PM
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We have 2 HDA30's and 1 HDA3 and they both have this problem constantly in my store while trying to play King Kong. The players will not even play Bourne Supremacy and have some difficulty with Transformers (our 3 demo discs)
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  #9  
Old 01-31-2008, 09:37 PM
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Quote:
Originally Posted by cmsjkung View Post
My a35 can not play some hd-dvd movies such as matrix and scorpion king. For example, my a35 will stop playing the matrix movie and then display error code 408bc504 after chapter 18, chapter 19 .... last chapter. my a35 firmware is 1.3/1.1.

I have tried to unplugged all electrical cables and then re-connected them and try it again, but it still does not work.

Please advise how to solve the problem......

I could be mistaken but I believe you do not have the most current firmware. The numbers you gave I believe indicate 1.3 is the latest version available while 1.1 is what you currently have.
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Old 01-31-2008, 11:48 PM
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Quote:
Originally Posted by cmsjkung View Post
My a35 can not play some hd-dvd movies such as matrix and scorpion king. For example, my a35 will stop playing the matrix movie and then display error code 408bc504 after chapter 18, chapter 19 .... last chapter. my a35 firmware is 1.3/1.1.

I have tried to unplugged all electrical cables and then re-connected them and try it again, but it still does not work.

Please advise how to solve the problem......
Just out of curiousity, do you have a live Internet connection running to your A35?

If yes, then try unplugging it and playing the disc.
If no, try plugging one in and then playing the disc.

Probably won't help, but it's worth a shot.

Oh, and you can try erasing the Persistent Storage and trying to play the discs (Somewhere under Setup -> Maintenance.)
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