NVIDIA on the Cause of RTX 2080 Series Card Failures - High-Def Digest Forums
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Old 11-15-2018, 01:10 PM
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Default NVIDIA on the Cause of RTX 2080 Series Card Failures

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NVIDIA has announced that the culprit behind some of the defective early boards for the NVIDIA RTX 2080 Ti Founders Edition was limited test escapes. Test escapes refers to the testing of the parts such as resistors, capacitors, etc., that are on the PCB. Sometimes these parts are defective or of marginal quality. By using Big Data Analytics, companies can test, monitor, track, and find bad batches of parts before they enter the final product assembly manufacturing stage. As alluded to by NVIDIA, something was missed along the way and the bad components made it through quality control and into the final product. So, from our understanding of what a "test escape" is, it would seem that NVIDIA is actually owning up to putting bad RTX 2000 series cards into the market.

[email protected] - Limited test escapes from early boards caused the issues some customers have experienced with RTX 2080 Ti Founders Edition. We stand ready to help any customers who are experiencing problems. Please visit www.nvidia.com/support to chat live with the NVIDIA tech support team (or to send us an email) and we'll take care of it.

This is an example of a test escape from the document linked above.

ATE freeze occurs when measurements return the same or similar test results across several parts. This sporadic and hard-to-catch event can be caused by parts getting stuck in the tester or by tester hardware and software malfunctions. So, test results from previous chips are recorded on subsequent tests until the ATE resets itself. In one instance, a semiconductor production line allowed 2,200 units to go untested before detecting a freeze.

Human error can also be an issue with test escapes.

Human error is one of the main contributors for test escapes and RMAs. For example, an engineer may forget to adjust testing limits, and therefore, less stringent tests are administered to the current wafers, allowing many more questionable dice[sic] to pass inspection. Big data solutions catch these errors by delving into the test results and determining which chips were tested properly.

While we have been sure that we have been seeing more RTX 2080 Ti failure reports than would be normal, it seems that NVIDIA is now at least a tiny bit owning up to something surely going on with these new RTX cards.

Only this morning, we have seen an EVGA 2080 Ti XC literally burst into flames, and of course one of the two RTX 2080 Ti Founders Edition cards we purchased directly from NVIDIA has failed with what looks to be a RAM issue. Our card had Micron RAM. Some folks over on the GeForce forums are suggesting that they are seeing changes to Samsung RAM on replaced cards. This does not add up to any kind of proof of a widespread RAM issue, but what we have seen surely does not point to a "test escape" issue, at least in our opinion, unless the component that accidentally escaped testing would be the VRAM. That would be a very big test to miss. NVIDIA would not lie to us would they?

Given that these RTX 2080 Ti cards are the most expensive non-Titan cards ever launched, we hope to get more information from NVIDIA in the future on exactly what the issue is, rather than pointing to a generic test escape explanation.
https://www.hardocp.com/article/2018...card_failures/
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Old 11-15-2018, 01:49 PM
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lawsuit time!
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Old 11-15-2018, 02:12 PM
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lawsuit time!
I'm glad I went with a used 1080.

*sips coffee*
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Old 11-15-2018, 05:17 PM
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Preface: Nvidia should do better, and I'm glad to see people are holding them accountable for their mistakes.

For those who are endlessly bitching on the internet about this: This is the price of being an early adopter. The consumers should understand there are higher risks of failures with new products because they haven't had mass market testing. Doesn't matter what company it is or what market they service - Quality Control can only do so much, and they can't catch every problem.

P.S. I'm continuing to hold off on a new GPU. My 970s are still doing fine for the games I'm playing, the 1000 series is a hard sell, given it isn't that much of a step up from what I have now, and the 2000 series is way to expensive. I'm potentially holding off until we get a 3000 series, which seems crazy...
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Old 11-15-2018, 05:24 PM
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Originally Posted by RM View Post
Preface: Nvidia should do better, and I'm glad to see people are holding them accountable for their mistakes.

For those who are endlessly bitching on the internet about this: This is the price of being an early adopter. The consumers should understand there are higher risks of failures with new products because they haven't had mass market testing. Doesn't matter what company it is or what market they service - Quality Control can only do so much, and they can't catch every problem.

P.S. I'm continuing to hold off on a new GPU. My 970s are still doing fine for the games I'm playing, the 1000 series is a hard sell, given it isn't that much of a step up from what I have now, and the 2000 series is way to expensive. I'm potentially holding off until we get a 3000 series, which seems crazy...
Similar -- glad I pulled the trigger on the 1080 when I did, it's running smooth as butter, and it seems like some exciting CPU's may be coming soon, so next year is a better time for a rebuild than this summer ended up being.
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Old 11-15-2018, 06:28 PM
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Originally Posted by twonunpackmule View Post
I'm glad I went with a used 1080.

*sips coffee*
*Sips chocolate milk*

So nice.
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Old 11-15-2018, 06:32 PM
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Similar -- glad I pulled the trigger on the 1080 when I did, it's running smooth as butter, and it seems like some exciting CPU's may be coming soon, so next year is a better time for a rebuild than this summer ended up being.


*sips coffee in sadness*
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Old 11-15-2018, 06:32 PM
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*Sips chocolate milk*

So nice.
I'm getting pumped for Magfest, baby!!!
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Old 11-16-2018, 12:58 AM
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I'm getting pumped for Magfest, baby!!!
Might have work travel that weekend. We'll see.
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Old 11-16-2018, 06:14 PM
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Originally Posted by twonunpackmule View Post


*sips coffee in sadness*
Well, I mean a FULL rebuild. Like definitely new mobo, cpu and maybe even a case. Did you rebuild this past summer?
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