Samsung sent to service - High-Def Digest Forums
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Old 03-26-2009, 12:34 PM
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Default Samsung sent to service

soo. i just sent mine in to samsung and they received it on the 24. they e-mailed me saying this:

"We are experiencing a delay in service due to parts not available and would like to thank you for your patience.
We will try our best to complete the repair and return your product as soon as possible."

so i called them to see what this meant and the guy told me that if they didnt receive the parts by monday theyd send me out a replacement. what are the chances of this being another bd-up5000? i kinda bought this player so i could play both formats so if i got something else instead it would be kind of a disappointment in that respect.
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Old 03-26-2009, 12:36 PM
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I doubt they'll send you back something other than a 5000, don't worry too much about it. Samsung service is actually really pretty good.
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Old 03-26-2009, 01:27 PM
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From my two experiences, if they get the part you'll get the 5K back. If not, then they'll most likely send a BD-P2500 as a replacement. Which service center did yours get directed to?
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Old 03-26-2009, 06:39 PM
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Quote:
Originally Posted by HD 335 View Post
From my two experiences, if they get the part you'll get the 5K back. If not, then they'll most likely send a BD-P2500 as a replacement. Which service center did yours get directed to?
riverdale, jersey. did they ask u if u would accept a 2500 instead? or did they just send it out? and how long did u have to wait?
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Old 03-26-2009, 10:46 PM
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Quote:
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riverdale, jersey. did they ask u if u would accept a 2500 instead? or did they just send it out? and how long did u have to wait?
I sent mine to a location in California. They had my unit for a little over 2 weeks before they called me and asked if I was willing to accept a replacement. I was hoping to get the 5K repaired since I wanted to pair it up to my 750 instead of using the BH200 however after using the 2500 for the past couple of weeks, it's a great unit. Pulled the A35 out since I still feel HD DVD playback is a bit better on that vs the BH200.
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Old 03-26-2009, 11:18 PM
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Quote:
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I was hoping to get the 5K repaired since I wanted to pair it up to my 750 instead of using the BH200.
Heretic.
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Old 03-27-2009, 04:09 AM
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well hopefully they wont take that long to ask me if i want the 2500 instead.
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Old 03-27-2009, 04:46 AM
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UPDATE: "completed date" now says 3/26.
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Old 03-31-2009, 01:28 PM
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got it back and its playing EVERYTHING! what a deal...
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Old 03-31-2009, 10:24 PM
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wicked...so they are still managing to repair these things. Great news.
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