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#1
08-01-2008, 05:36 PM
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good customer service
is nice when you get it.
The optical inputs on my preamp stopped working all of a sudden. Seems odd that it would happen but who knows. So I called up Lexicon and since my unit is still under warranty they are going to swap my unit out with a brand new one. This means I won't have to wait while it gets repaired. So kudos to Lexicon for that and I just thought I would fill you guys in on one of the good manufacturers out there.
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JVC RS1x w/ a 118" 16x9 screen B&K Reference 200.7 Amplifier 200 watts X7 THX Ultra; Lexicon MV-5 Pre-amp/Processor W/ Logic 7 & HDMI NHT VT-2 (L,R) NHT VS-2 (C) NHT HDP2 (Side Surrounds) NHT VS-2 (Rear Surrounds) HSU VTF3-HO (Sub) Toshiba XA2 HD DVD Player; PS3 40G; XBOX 360; Panamax 5100-EX; Squeezebox Duo  : 36 Last Purchased: Flags Of Our Fathers  : 45 Last Purchased: Sleeping Beauty
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#2
08-01-2008, 05:52 PM
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There are a few CE's that take this approch... I can't speak for sony but for instance I know that in the case of both Microsoft and Nintendo (for game consoles) if you end up having to send in the unit they'll swap it out for a new one regardless...
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Toshiba 50" 50HM67 SlimDLP (720P) DVE Calibrated HDM Players: Toshiba HD-A30, Samsung BD-P1500 (wow! fast!) Onkyo TX-605SR + Yamaha NS-P1600 Speakers X-Box 360, Wii, DreamCast ("retro" FTW) 67 HD DVD, 62 (+ hancock) bluray (last purchase: Jesus Christ Vampire Hunter (gifted)/Die Another Day) Gamer Tag: Locutus4657 Wii: 0774-4826-1902 view pictures of my home theater and movies There is no charge for awesomeness... Or attractiveness...
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#3
08-01-2008, 05:55 PM
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They send you a different refirbished console, NOT a new one.
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--------------------------------------------------------------------------- Its like the guy in the bowling alley. The Sara Connor of T2 would have cut his head off and ate it. Where is she ? - Maxx_75 = 253 (99.6%) = 1 (.4%)My DVD / HD-DVD / Blu-ray Collection HD DVD Exclusives yet to hit Blu-ray
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#4
08-01-2008, 06:34 PM
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They send you a refurbished console with the same warrentee you had on your new one... And in the case of the MS RROD warrentee beleive it or not your warrentee resets from the date you receive your new console....
So in this case, "reburbished" isn't a detractor in the least little bit.
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Toshiba 50" 50HM67 SlimDLP (720P) DVE Calibrated HDM Players: Toshiba HD-A30, Samsung BD-P1500 (wow! fast!) Onkyo TX-605SR + Yamaha NS-P1600 Speakers X-Box 360, Wii, DreamCast ("retro" FTW) 67 HD DVD, 62 (+ hancock) bluray (last purchase: Jesus Christ Vampire Hunter (gifted)/Die Another Day) Gamer Tag: Locutus4657 Wii: 0774-4826-1902 view pictures of my home theater and movies There is no charge for awesomeness... Or attractiveness...
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