Samsung BD-UP5000 Disc Problems\Fixes

[chris gerhard]

I got it out of the closet and tried it and it played a few discs properly but last night a DVD got stuck and I can't figure out how to get it out. Hitting eject gets the tray to move forward about 1/8th of an inch. I have the top off and can't see any easy way, it looks like removing the cover from the drive, if possible is the way to proceed. I had hoped for a manual eject option on the drive.

[LordoftheRingsEE]

Yeah Chris, remove the top cover and the four small screws from the Disc transport.
Then you'll have easy access to your stucked disc.

* You can also try to shake the player, and open the disc tray fully; but you can damage your DUO player doing so!
But then, this DUO player ain't much of a player now!

And Samsung is a big joke! Without customer support they are NOTHING in this world we live in now!

[chris gerhard]

Yes, I was able to get the disc out and listed it as is on eBay starting at $10 and it will hopefully go to somebody with the means to fix it. I want nothing further to do with it.

[LordoftheRingsEE]

Wow! Almost three months later; that disc must have been stuck real good indeed!

Yeah, too bad about Samsung; doesn't win any confidence from people like us who invested serious money into that player.
* Their last firmware update was in June 2010 (almost a year and a half ago)!

There is a thread on that player over at AVS forum, and this is the most pathetic thread ever! It goes non-stop between firmware version 1.4 to 1.6; and like that since June 2010!

I think it's fair to say that Samsung in this case (as well in other cases) did a big disfavor to their customers!
They are doing the exact opposite of what a Blu-ray player normally/absolutely requires!
Without firmware updates, it is simply and totally useless!

I wish my voice would have a bigger impact.

I simply cannot recommend their Blu-ray players to anyone!

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* But look also at Panasonic Blu-ray players! My DMP-BD55 stop playing Blu-ray discs a long time ago! And there are many many people in the same boat! And from several of their models! The BD30, BD35, BD50, BD55, BD60, BD85 are the main culprits. They are some of the most unreliable BD players around, and all because of their defective Blu-ray lens! ...They just don't last at all (from 6 months to 2 years max on average)!

_________________________

OK, this thread is about the Samsung Duo BD-UP5000 HD player, and this player including Samsung its manufacturer, and their customer support is the disgrace of the electronics world!

But then, most of you guys here already knew that.

[vinnie97]

^But you went and bought another Samsung BD player after supposedly throwing the 5000 out the window, yes?

I turned on Samsung and never looked back...until last week when I bought a pair of Samsung washer/dryer appliances.

[chris gerhard]

Wow! Almost three months later; that disc must have been stuck real good indeed!

I actually got the disc out some time ago but have been reluctant to put another disc in. With 20 minutes to go on the auction, it is at $10, guess everybody knows this model is junk. The freezing, stuttering and unreliable playback is the bigger issue.

[Trekker4Life]

Has anyone noticed that Superman:The Movie HD-DVD no longer plays after updating to latest firmware?

[Trekker4Life]

Looks like Avengers won't play either.

[Legobricke]

Always good to see an update to this thread...

As I still own my player, I can't say the last time I used it...

Lego