'Black Pearl' Disc Replacement Program

[BVHE Rep]

To help speed up this replacement process, please go to the link below and complete the e-mail submission. Thank you! Blu-ray Support


http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl

[Jason One]

The link is legit. Disney is now taking replacement requests through that form, and also by phone:

Thank you for the e-mail regarding your Pirates of the Caribbean Blu-ray disc. We are concerned about your inquiry and would like an opportunity to address this issue with greater detail. It sounds like there may be an issue with the disc that you have.

Please forward us your full mailing address and phone number. Upon receiving your information, we will send out a one time replacement Blu-ray disc.

If you have any other questions please you may also contact us at 1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

[Spideybat]

I called them over a week ago. I just checked with them again and was told I'd have my replacement in 7-10 business days. Cool!

[DueNorth]

Most excellent! I got the POTC1 as one of my freebies. Now I can get another one.

[Kappy]

It's good to see that Disney has started the replacement program.

Now the question is, have they pulled the mis-framed version from the shelves and replaced them with the proper version. I was waiting to get the trilogy until after the replacement was in place, and think it would be easier to now just get the proper version, instead of doing a mail-in replacement.

[sunstar715]

yea i called and was on the phone for a couple of minutes, they took down my info and said i should have it in about 2 weeks

[Solstice X]

Does anyone know what number to call?

[Solstice X]

Thanks Spidey Bat!

[Spideybat]

Originally Posted by Solstice X

Thanks Spidey Bat!

No problem.

[Geonosis]

Originally Posted by Solstice X

Does anyone know what number to call?

1-800-72-DISNEY is the number, however it's best to pursue it electronically due to heavy call volumes.

Anyone know, do they want the first disc back or is it a goodwill system?

[Jason One]

Originally Posted by Geonosis

Anyone know, do they want the first disc back or is it a goodwill system?

You do not have to send in the old disc.

[Spideybat]

Originally Posted by Jason One

You do not have to send in the old disc.

I found this very surprising.

[vooswing]

I had no idea that Disney would replace a damaged DVD! I love Disney.

"If you accidentally damage or break one of your Disney DVDs, you can get a replacement disc for a nominal charge of $6.95. ...."

Do all studios do this?

I'm also very impressed with how they are handling the POTC1 Blu-ray issue as well.

[LiK]

wow, we dont need to send in the old disc? awesome.

[Geonosis]

Originally Posted by LiK

wow, we dont need to send in the old disc? awesome.

Surprised, this could be easily abused. Hopefully not, usually they want the discs back.