Disney to Offer 'Pirates' Blu-ray Framing Fix "Very Soon"

**Maul** · 12-03-2007 02:38 PM

Originally Posted by kprst6

The Blue Ray package should say "Cropped to the original aspect ratio size of 2:35:1" and not mislead you to think that this is an exact duplicate of the movie from the theater.

I am a projectionist and I can tell you that 2.35.1 scope films are and always have been set to the 2.35.1 image the director intended. If the movie had looked like it does on the blu ray release during that scene in theatres, you would see framing lines, indicating that the movie was out of frame. OAR is exactly what it is... OAR. The original aspect ratio is the image which the director intended.

**ericede** · 12-03-2007 02:53 PM

Ah yeah baby!

**IanC** · 12-03-2007 03:45 PM

Just checked my UK release of this and it has the same framing problem. Anyone know if there will be a recall program for us in the UK?

**resevilfan86** · 12-06-2007 11:13 AM

No offense guys but there are entire threads dedicated to OAR and cropping. If you wish for cropping so badly, e-mail Disney and maybe they will deliver a fresh copy just for you just to make you happy. Or better yet, use your heads and use your TV to adjust the screen to make it fill the screen. I cannot tell you how many times i have watched a movie on my HD cable where it was cropped and peoples faces were cut out because of the camera angle it was set at, it was never intended to be viewed in 16 x 9 (unless of course it was originally filmed that way). People just don't understand that filmmaking is an art. Just as painting, poetry, and music is art. Imagine what it would of been like if Picasso always painted his images in steady, "normal" looking ways. Or if Shakespeare plays never contained any tragedy because people always wanted a "happy ending".

Now if you are one of those who say that you paid a lot for your high def TV and you want to make use out of each and every pixel, then perhaps you should have stuck with a 4 X 3 CRT big screen being that CRT's do not use pixels.

But anyways, back to the situation on hand... do we expect an announcement when the new and improved discs will be hitting store shelves, and will there be anything different with the packaging that will allow us to identify if it is the old or new? Thanks.

**nuke888** · 12-06-2007 12:58 PM

Originally Posted by madshi

Question to jed: Will the replacement be available internationally? We have the same framing problem here in Germany, too, of course. Thanks!

LOL

And will it be avaiable internationally to people in Europe that bought it on the Amazon's Bogo ? Damn did buy that without recallin the issue....

**Spideybat** · 12-06-2007 09:41 PM

From DVD Town:

What's New
By Henning Molbaek
FIRST ONLINE Dec 6, 2007

Remember the framing issues with "Pirates of the Caribbean: The Curse of the Black Pearl" on Blu-ray? Disney is hard at work making new discs with corrected framing. The studio will exchange your copy of the movie if you have an affected disc. For more details call Disney's tech support number at 1-800-723-4763.

**rjreda** · 12-07-2007 12:24 PM

Originally Posted by Spideybat

From DVD Town:

What's New
By Henning Molbaek
FIRST ONLINE Dec 6, 2007

Remember the framing issues with "Pirates of the Caribbean: The Curse of the Black Pearl" on Blu-ray? Disney is hard at work making new discs with corrected framing. The studio will exchange your copy of the movie if you have an affected disc. For more details call Disney's tech support number at 1-800-723-4763.

Thanks, Spideybat! I just called and the rep couldn't have been nicer. They took down my mailing and e-mail address info and said that while they currently do not have an ETA on the replacement discs, they will contact me via e-mail.

**Spideybat** · 12-07-2007 01:11 PM

Originally Posted by rjreda

Thanks, Spideybat! I just called and the rep couldn't have been nicer. They took down my mailing and e-mail address info and said that while they currently do not have an ETA on the replacement discs, they will contact me via e-mail.

At first, my rep had no clue of any problem. I told her to ask another person. After being put on hold for quite some time, she acknowledged it and took down my info.

**rjreda** · 12-08-2007 03:53 PM

Now I just wonder how long it's gonna take...

Does it matter that I've never opened my copy due to news of these issues?

**rjreda** · 01-02-2008 12:39 PM

Got my replacement copy on Monday, 12/31.

**jlspec** · 01-02-2008 02:22 PM

Cool, when did you get notification from Disney about sending you the new copy?

**LiK** · 01-02-2008 02:53 PM

i didn't get any replies by email so far. geez, i hope i get my replacement...

**TheRescue** · 01-03-2008 09:23 PM

I finally got a response to my email. They said they're shipping me a mailing label and that I am to send my copy back to them, then they'll send my disc out.

Weird that nobody else is having to do this...

**Chickengas** · 01-04-2008 12:02 AM

I received mine too. they send it in a flimsy CD envelope packed in a yellow shipping envelope. It could be bent and cracked VERY easy. Props for them exchanging the disc, but cmon, an extra buck to ship it in a sturdy container....

**Web Footed Chicken** · 01-04-2008 03:19 AM

Originally Posted by TheRescue

I finally got a response to my email. They said they're shipping me a mailing label and that I am to send my copy back to them, then they'll send my disc out.

Weird that nobody else is having to do this...

Maybe one of the numbers you had to quote wasn't quite right? There were so many number, and personally the Aussie disc's didn't even have close to some that were described.

I haven't even got a confirmation e-mail yet

Thread: Disney to Offer 'Pirates' Blu-ray Framing Fix "Very Soon"

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