this was my email
Thank you for contacting Best Buy about your Reward Zone account. I will be more
than glad to assist you.
Let me inform you that apparently it was due to a system issue that you were not
receiving those certificates, however I am pleased to inform you that I already
corrected that. We are going to award with $70 (23 cds/dvds) plus another $15 to
make up for the inconvenience. Those certificates will be posted in 7 to 10
business days.
I do apologize for any further inconvenience this issue may have caused you.
Thank you very much for your time and patience.
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